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Google confirms Pixel 2 and 2 XL issue with audio in video recordings, testing fix

Google’s Pixel 2 and Pixel 2 XL issue list continues to expand. The latest problem that has come to light is that the quality of audio in video recordings is not up to the mark.

The problem isn’t being widely reported yet, but for its part, Google has confirmed that the issue is there, and a fix is incoming.

A post dating back to October 22 popped up on the Pixel User Community from a user detailing that the sound quality “is very bad” when recording video. Since the initial posting, a number of others have joined the conversation echoing the same sentiment. With more starting to join the conversation on a daily basis.

Specifically, it appears that the Pixel 2 XL’s sound quality when recording a video leaves a whole lot to be desired. Android Police’s Artem put together a stunning example that demonstrates the issue with the sound of running water, and it’s a screeching mess.

The above example jumps through several different segments of a video to demonstrate the issue. While the sound of running water starts out recognizable, as recording progresses the quality changes quite dramatically for the worse.

In addition, at least two Reddit threads have surfaced in the last couple of days pretty much suggesting the same thing – that there are issues with the quality of the audio produced when recording videos.



However, the most recent Reddit post does state that a support rep has confirmed that Google is aware of the issue and that an update is being prepared which will look to address the issue.

Although no further information was provided on the cause of the problem, how the update will fix it, or when those experiencing the issue can expect the update to arrive. Which could mean that it is still an aspect being investigated and/or the update is still being ironed out.

Google’s Orrin – Community Manager said:

“Does this happen all the time, or only in certain environments? If it happens only occasionally, then there might be something software related that is interfering with the way audio is getting recorded. If it happens all the time, then it might be a hardware issue, unfortunately.”




It looks like the Pixel 2 may have the same problem. Here’s another example showing off some of the audio issues in a video.

The running water in this clip below suffers from some of the same weirdness:




Some of the background noises in the videos below also exhibit the same weird compression screeches:




As is of course, the number of users reporting other issues that have been attributed to the new Pixel 2 and 2 XL.

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