Google’s new phones, especially the Pixel 2 XL, looked to build upon the success of the original Pixel, but instead they have been repeatedly crashing and burning due to unforeseen issues.
Following reports of screen burn-in, phones shipping without an operating system and battery charging issues, the oleophobic coating on the glass is wearing off after just a few weeks of use and the latest issue now attributed to the Google Pixel 2 and 2 XL is a Bluetooth one.
Many Pixel 2 device owners have been lodging a complaint with the Pixel User Community (although the actual issue ultimately originated on Reddit) noting how Google Assistant does not seem to work with the two new Pixel phones when a set of Bluetooth headphones is thrown into the mix. It seems a number of users are finding when they connect a set of Bluetooth Headphones to either of the new Pixel 2 phones and try to make use of Google Assistant (through the headphones), they are not able to.
Google Assistant seemingly registers the activation of Assistant but the reports detail the mic does not seem to register anything after.
So for example, when using the Bluetooth headphones and trying to talk to Google Assistant, the Assistant does not hear any of the questions being asked. There are setting buried within the Google Assistant settings which allow the device owner to specifically activate usage with Bluetooth headphones, although those affected report they have all of the necessary settings set as they should.
One of the most common case seems to when the phone is locked and the user tries to initiate Google Assistant by squeezing the phone and activating the Active Edge feature. Although again, there are a number of others finding the issue happens regardless of whether the phone is locked.
Likewise, device owners have reported the issues persists regardless of which brand of headphones are used. So this is not something that can be attributed to a certain pair of headphones, or brand.
It is also worth noting that this is not considered to be a new issue either as while it is now gaining more media attention, the original post on this dates back to October 20.