Google’s new phones, especially the Pixel 2 XL, looked to build upon the success of the original Pixel, but instead they have been repeatedly crashing and burning due to unforeseen issues. But now Google just can’t catch a break with the Pixel 2 XL’s screen, or, more accurately, with its terrible quality control on this phone.
LG’s OLED display has been disappointing in more ways than one, with burn-in being the biggest sore point. Following reports of screen burn-in, phones shipping without an operating system and battery charging issues, some Pixel 2 XL owners are now reporting that the oleophobic coating on the glass is wearing off after just a few weeks of use. Along with burn-in, “tearing,” and weak oleophobic coatings, another issue is popping up — screen “flashing.”
“In a post on the Pixel User Community forum, multiple users have been complaining that the Pixel 2 XL’s screen will occasionally flash when locking or unlocking the device. Apparently, pressing the power button or even using the fingerprint sensor to turn the display on or off causes the screen to briefly flash a bright white before returning to normal.”
From Google Forums:
I’m not sure why, but the Pixel 2 XL screen flashes when unlocking (fingerprint and lock button), when the screen wakes up because of notifications, when the screen dims and the phone locks, and when manually locking. In the attached video (it’s too bright for me to see this in real life), I noticed there’s a little sensor that comes on when the screen flashes.This doesn’t happen all the time. I noticed it about 1-2 hours after purchasing (on 10/19/2017). I’ve yet to have the phone a full 24 hours.On 10/19/2017 I restarted my phone at around 3:30pm and didn’t experience the flashing again until 5:30-6am the following morning (today)I’ve done safe mode and factory reset with no luck.
In short, the problem here is that the display on the Pixel 2 XL will flash when it is locked/unlocked or when it turns on the Always-On Display feature. In some cases, this is a bright white flash and in others it’s green, but in either case, it’s certainly an issue.
This isn’t a totally new issue, but rather one we’ve been seeing off and on since the Pixel’s launch. Following software updates and replacement units, though, it’s not going away, as Android Police has pointed out on Google’s product forums. There are other various reports of this floating around on Reddit. One User Mentioned:
It started happening yesterday:
Whenever I click my power button to power down to standby, my display goes to black (as normal) and then immediately flickers a bright, white light similar to a camera’s flash. It occurred every time I clicked the power button.
Thankfully, Google does seem to be playing by the rules on this one, offering RMAs to customers experiencing the issue. It’s unclear if this is definitely a hardware issue. Unfortunately, rebooting into safe mode or even performing a factory reset on the phone has been ineffective in solving the issue, though a few users have reported some (temporary) results by toggling Ambient Display off and on again.