Some owners of the Google Pixel 2 devices have been experiencing random reboots with the handsets while connected to cellular data. Lately, a handful of Pixel 2 and Pixel 2 XL owners have been noticing that their phones are randomly rebooting, and the cause is apparently tied to the LTE modem.
The issue appears to have started late last month when users of the Google Pixel 2 and Pixel 2 XL began flooding the Pixel User Community page on the Google Product Forums portal with complaints about the random reboots occurring on their handsets, though the cause of the problem was initially not known to them.
While one user speculated that the problem had to do with the device’s LTE modem, Google had yet to give an official statement. Thankfully, the forum’s community manager has now commented to say that a fix is in the works and will be rolled out soon.
Orrin, a community manager in Google Product Forums’ Pixel User Community, left the following comment:
Google says a fix is coming for the Pixel 2 random reboot issue though it doesn’t mention an exact date, which is the unfortunate detail about the scenario for those who are affected. Google does however give a time frame of when to expect the update to come through to devices.
That means the update is just around the corner so even though Google isn’t giving out the exact date users do at least get to know that the random reboots should be stopping in the near future as the fix will arrive sometime before the holidays. While the community manager did not state this, hopefully “in the coming weeks” means this patch will be included in the official Android 8.1 build set to be released in early December.
In either case Google could end up providing more details on what the cause of the reboots were after it has pushed out the fix or around the time that it has started to send it out to affected users with the Pixel 2 and Pixel 2 XL.
Over the last few days loads of users sent in bug reports to attribute to Google gathering all the information it needs, and Google acknowledges that all of the bug reports and information from users has helped it pinpoint the problem’s cause so that a fix could be put in the works and sent out as soon as possible to those who have been having the problem since it started.