Some OnePlus devices running an Android 8.0 Oreo-based OxygenOS are affected by a bug that’s occasionally preventing them from ringing to denote an incoming call, according to dozens of complaints posted by the company’s customers on its official product forums.
The issue doesn’t appear to be consistent and only manifests infrequently, with the only common denominator being that it exclusively appears on devices running one of the newer versions of OxygenOS.
The original complaint said the bug was present on the OnePlus 5T powered by the OxygenOS version 5.0.3 but multiple owners of the OnePlus 5 and OnePlus 3 later confirmed they’re experiencing similar problems.
The Chinese phone maker has yet to officially acknowledge the problem but is expected to do so shortly and will presumably fix it with a future software update. In the meantime, most affected users are reporting that rebooting their phones temporarily fixes the issue.
One user claims clearing the cache from the Recovery mode of any affected device can serve as a permanent fix but no further reports have validated that theory.
Anyone who’s been missing phone calls on their OnePlus device in recent times that wants to test the proposed fix can do so by booting the device by simultaneously holding its power button and volume up key, which will launch the Recovery mode.