Many units of Galaxy Note 8 are completely freezing when the contacts app is opened, and that includes when other apps like ‘Messaging’ and ‘Phone’ use it as well. A large number of users at Samsung’s official forums are complaining that their units are freezing in different use-cases.
According to a post entitled ‘Note 8 Freezing and unresponsive’ in Samsung’s forums, many variants of the Note 8 are having this problem. The most common use-case affected users are reporting is that the freeze occurs while accessing the contacts app – both directly or indirectly (like, while making a call or accessing the Phone or Messenger apps).
Once the $1,000 device freezes, only two things will get them back to normal: force restarts or complete battery drains. Owners have tried clearing cache, uninstalling and reinstalling apps, and even factory resets, but to no avail.
One user writes:
“I have tried clearing data/cache as well as restarting and reinstalling apps to even a full factory restore. Really annoying when I need to call someone important and have to wait like 2 mins for a reboot..”
The problem doesn’t seem to be limited to an particular region/country, as users from the US as well as Europe are facing it. This is occurring to many variants of the Note 8; in the five pages of this thread, SM-N950U units from all four major carriers (AT&T, Sprint, T-Mobile, Verizon) have been name-dropped, as well as unlocked European (SM-N950F) and dual-SIM (SM-N950D) versions.
Some are speculating this may have to do with the Google Contacts app that is installed alongside Samsung’s, but there’s no concrete proof of this being the issue.
Here’s a list of what is causing Galaxy Note 8 to freeze that we’ve gathered from the forum post and its replies:
- Using speed dial
- Making calls from the recent calls list and contacts
- Tapping on contacts in the Phone app
- Tapping on contacts in the Messages app
- Loading an Excel spreadsheet from an email
- Opening contacts
- Using the contacts list
- Using Pokémon GO, Chrome, and the Google app
- Tapping a contact in the Messages and Contacts apps
- Charging overnight
- Opening the Phone app
- Opening an individual contact in the Contacts app
- Opening Contacts while texting
- While making a phone call
Samsung is yet to offer an official statement on the matter. It’s pretty clear from the accounts given that the contacts app has something to do with this. If you’ve had issues with the Galaxy Note 8 locking up on you, let us know in the comments.